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Frequently Asked Questions
Why Sukoon?
The initial goal of Sukoon is simple. We hope you sleep better and live healthier every day.
As we all know, good sleep can bring positive effects to our physical health, emotions, brain functions and so on. We use the best quality silk fiber to guarantee you the most luxurious and comfortable silk products for your sleep.
Are your products 100% pure silk?
Yes!
All Sukoon products are made from ultra-luxurious 100% Pure Mulberry Silk (Except for some loungewear products, they are made of silk knitting, These products still contain enough mulberry silk, please read the product description).
We use the highest grade (6A) long fiber mulberry silk, and enforce the strictest quality guidelines, including non-toxic dyes.
What are some benefits of Silk?
Silk offers more than just an elegant feel - it provides tangible benefits as well. It stimulates the immune system, gets rids of stress, gives an extra boost of energy in the morning, gives a fresh and rested look, and gets rid of the dark circles under the eyes.
- It breathes. Your head and hair won’t get smothered or overheated.
- It’s hypoallergenic. It’s naturally resistant to fungus, mold, mites, and allergens.
- It doesn’t involve synthetic materials. It’s a natural fiber, for those who wish to keep their beauty routine all-natural.
- It might help with your complexion. Got acne? Try a silk pillowcase and see if that doesn’t help it clear.
- Temperature regulation. Silk is a naturally temperature-regulating fabric that makes it breathable so it’s never too hot or too cold in any situation.
Is silk easy to care?
Absolutely!
Choose a detergent designed for use on silk (we recommend pH-neutral liquid detergent). It’s important that you use a detergent that doesn’t contain enzymes or bleach that will damage your silk products. Machine wash cold on a gentle cycle.
When it comes to drying silk, air drying is ideal.
Is your payment method safe?
Yes!
Please rest assured that Sukoon will warrant that your information including the sensitive information submitted by you is protected both online and off-line. While you are making the payment, the page is secure, encrypted and protected with encryption software, SSL.
Why was my payment declined?
If you have trouble paying via credit card: Please check the details of your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address.
Please ensure that you have not reached the card limit or your card is not suspended by the bank for a review.
In the case that your payment is still refused, we suggest you try a different card or contact us.