Frequently Asked Questions
Why Sukoon Rituals?
Sukoon Rituals is a reminder to reclaim small pockets of stillness throughout your day — moments to pause, breathe, and reconnect with a sense of calm.
We begin with premium silk pillowcases as the first ritual of sleep, with more collections coming soon. Each product is designed to bring peace, comfort, and intention to different moments of the day.
Are your products 100% pure silk?
Yes.
All Sukoon Rituals silk products are made from 100% pure Mulberry silk. For our pillowcases, we use Grade 6A long-fiber Mulberry silk, which is considered the highest quality silk available.
Our products are also made using non-toxic dyes and follow strict quality standards.
What are the benefits of sleeping on silk?
Silk offers more than just a luxurious feel.
Some key benefits include:
- Helps retain natural moisture in skin and hair
- Reduces friction that can cause hair breakage or frizz
- Minimizes sleep creases on the skin
- Naturally breathable and temperature regulating
- Hypoallergenic and resistant to dust mites and allergens
- A natural fiber free from synthetic materials
Many people also notice improvements in hair smoothness and overall skin comfort over time.
Is silk easy to care for?
Yes, silk pillowcases are easy to care for when handled properly.
We recommend:
- Hand washing in cold water with a gentle detergent, or using a delicate machine cycle in a mesh bag
- Avoiding bleach or harsh chemicals
- Air drying away from direct sunlight to maintain the silk’s softness and durability
Following these steps will help maintain the quality and longevity of your silk products.
Is my payment information secure?
Yes.
Your payment information is protected using secure encryption technology (SSL). All transactions on the Sukoon Rituals website are processed through secure payment gateways to ensure your personal and financial information remains safe.
Why was my payment declined?
If your payment was declined, please check the following:
- Card details are entered correctly
- Expiration date and CVV are accurate
- Billing address matches your card information
- Your card has not reached its spending limit
If the issue persists, we recommend trying another payment method or contacting your bank.
Do you ship internationally?
Currently, Sukoon Rituals ships within the United Arab Emirates only. We may expand to international shipping in the future.
How long does delivery take?
Orders are usually processed within 1-3 business days.
Estimated delivery times:
- Major UAE cities: 1-3 business days
- Remote areas: up to 5-7 business days
You will receive tracking details once your order has been dispatched.
Can I return or exchange my order?
Returns can be requested within 7 days of delivery, provided the item is unused and in its original condition.
Due to hygiene reasons, certain products such as pillowcases or personal-use items may not be eligible for return once opened.
Please contact us at info@sukoonrituals.com for assistance with returns or exchanges.
How do I track my order?
Once your order has been dispatched, you will receive a tracking link via email so you can monitor the delivery status of your package.
Can I cancel or change my order?
If you need to modify or cancel your order, please contact us as soon as possible after placing the order.
Once an order has been processed or shipped, we may not be able to make changes.
How can I contact Sukoon Rituals?
For any questions or support, please contact us at:
Our team will be happy to assist you.